Returns & Refunds Policy

We want you to feel confident when shopping with Cyvolute. If your item is not right for you, we are here to help according to the policy below.

Return Window

We accept return requests within 30 days after delivery.

To be eligible for a return, the item must be unworn, unwashed, unused, free from perfume, makeup, deodorant, stains, or damage, and returned with original tags and packaging where applicable.

Items That Cannot Be Returned

• Items marked as final sale or clearance
• Customized or personalized items
• Gift cards
• Items without original tags or packaging
• Items that have been worn, washed, altered, stained, or damaged by the customer
• Intimate or hygiene-sensitive items, where applicable

How to Start a Return

Before sending any item back, please contact us first.

Email: sales@cyvolute.com

Please include your order number, the item you wish to return, the reason for return, and photos if the item is damaged, defective, or incorrect.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

If the item you received is wrong, damaged, or defective, please contact us within 7 days of delivery with clear photos so we can help resolve the issue.

Refund Processing Time

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 5–10 business days. Banks and payment providers may take additional time to post the refund to your account.

Exchanges

If you need a different size or color, please contact us. Exchanges depend on product availability.

In some cases, we may recommend returning the original item and placing a new order for the desired item.

Order Cancellation

If your order has not yet been processed or shipped, you may contact us to request cancellation.

Once an order has been processed or shipped, we may not be able to cancel it. You may request a return after receiving the item if it meets our return conditions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number, clear photos of the item, photos of the packaging if applicable, and a short description of the issue.

We will review the case and may offer a replacement, reshipment, refund, or another suitable solution.