Contact Us

We are here to help you before and after your purchase.

For the fastest support, please include your order number, the email used at checkout, or a screenshot of your order when contacting us.

Customer Support

Email: sales@cyvolute.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM, GMT+8
Average Response Time: 24–48 business hours

What We Can Help With

• Order confirmation and payment questions
• Shipping updates and tracking information
• Size and product recommendations
• Returns, exchanges, and refund requests
• Damaged, defective, or incorrect items
• General brand and product questions

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after shipment.

If your tracking has not updated for several days, please contact us and we will help check the shipment status.

Returns & Refunds

If you would like to request a return, please contact us before sending any item back. Returns sent without approval may not be accepted.

Email us with your order number, the item you want to return, the reason for return, and photos if the item is damaged, defective, or incorrect.

Company Information

Legal Company Name: HK Seeworth Limited
Brand Name: Cyvolute  

Important Note

Please make sure your shipping address, phone number, and email are correct before placing your order. We may not be able to change the address after the order has been processed or shipped.